Area Installation Specialist, Exteriors

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Assist with the customer experience throughout the installation job life cycle • Perform technical measures, assess pre-existing conditions, and conduct product affirmations • Conduct Job Site Inspections to review work quality and verify service provider badges • Meet with customers to ensure the installation experience meets The Home Depot standards • Resolve customer complaints and make decisions to prevent cycle-time delays • Work with service providers to resolve issues and approve or escalate project changes • Ensure all open items are completed to the customer's satisfaction • Maintain regular customer communication and resolve questions, job changes, Care Tickets, and open services • Manage assigned jobs, document scope changes, and ensure timely closure of open services • Use reporting and related systems to support customer experience and installation accuracy

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Must pass pre-employment test if applicable • Bachelor's degree or equivalent degree in a related field • 5 years of work experience • Construction/home improvement industry experience preferred • Prior experience managing residential home improvement install projects preferred • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem-solving and multitasking skills • Collaborative leadership skills focused on partnerships • Ability to perform physical activities including walking, standing, stooping, climbing, and lifting material or equipment • Ability to work with regular exposure to dust, fumes, or odors • Ability to travel overnight less than 10% of the time