Care Solutions Consultant

🕒 July 27

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Guide families and clients through their first conversations about in-home, non-medical care • Connect with potential clients primarily by phone, but also at times through email, chat, and text • Understand their needs and explain how Home Instead can help them age well at home • Handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction • Meet daily outreach and conversion goals and build trust quickly

🎯 Requirements

• 3+ years of phone-based sales or customer service experience (inbound and outbound) • Bachelor’s degree or equivalent professional experience required • Experience in a high-volume call center environment • You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives • You’re an empathetic communicator who can balance compassion with confident sales execution • You have experience working remotely, managing your time effectively, and staying connected to a virtual team • Experience in home care, healthcare, or senior services is a strong plus

🏖️ Benefits

• Health insurance • 401K with up to a 4% match • Medical, dental and vision coverage including a zero cost plan for employees • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option • Generous time off program • Employee Assistance Program