General Manager, Operations

Job not on LinkedIn

October 9

Apply Now

Receive Emails with Similar Jobs

Honor

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • B2C

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

📋 Description

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives. • Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. • Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. • Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability. • Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. • While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. • Take ownership of escalated client service issues: driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book). • Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.

🎯 Requirements

• 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization. • At least 2 years of team leadership experience managing high performance teams, with a demonstrated ability to hire, manage, coach, and inspire performance across cross-functional teams, in a remote environment. • Financial and business acumen, including owning P&L and market performance including revenue growth and budgets. • Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges. • Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners. • Adaptability and decisiveness in fast-paced, dynamic environments, self-starter. • Graduate degree (MBA, MPP, MPH, or equivalent) preferred. • Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development.

🏖️ Benefits

• Honor offers equity and 401K with up to a 4% match. • We provide medical, dental and vision coverage including zero cost plans for employees. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. • We offer a generous time off program. • Mental health benefits, wellness program, and discount program.