Customer Support Specialist

Job not on LinkedIn

🕒 August 18

🇺🇸 United States – Remote

💵 $65k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏨 Hospitality

☁️ SaaS

🤖 Artificial Intelligence

Hospitality • SaaS • Artificial Intelligence

Hostie is a SaaS virtual concierge and guest-communication platform built for restaurants and hospitality groups. It answers calls, texts, emails and messaging channels in a restaurant’s voice so teams never miss reservations, takeout orders, or guest inquiries; it automates routine call handling, supports multilingual conversations, and integrates with booking and venue systems. Hostie offers real-time visibility (transcripts, live monitoring), unified messaging (calls, SMS, Instagram, Google Maps), data ownership, and ongoing operator-led support. Created by restaurant operators alongside product and AI engineers, the product is positioned to boost reservations and staff productivity while serving independent restaurants and hospitality groups nationwide.

📋 Description

• Respond to customer questions and issues across email, live chat, and Zoom • Resolve as much as possible on first contact • Explain technical or complex product issues clearly to non-technical restaurant staff and owners • Own and dynamically prioritize the support queue to meet response and resolution targets, including Time to First Response • Write organized, detailed bug reports and feature feedback for Product and Engineering • Follow up on reported issues until they are resolved • Identify patterns in recurring issues and proactively flag trends • Contribute to and maintain help docs, macros, and internal knowledge base articles • De-escalate frustrated or urgent customer situations • Participate in a weekend on-call rotation

🎯 Requirements

• Technical aptitude and ability to explain complex issues simply and patiently • Experience supporting customers across email, live chat, and video such as Zoom • Genuine interest in support work and helping people solve problems • Comfortable working with support metrics including Time to First Response, resolution time, and CSAT • Experience partnering with Product and Engineering and writing clear, actionable bug tickets • Highly organized and able to manage a dynamic workload • Availability for occasional weekend shifts as part of a shared on-call rotation

🏖️ Benefits

• Equity awards • Benefits • Collaborative environment with support and guidance from experienced colleagues and managers • Learning, growth, and personal/professional development opportunities • Opportunity to make a real impact on a fast-growing team