Client Services Specialist – Healthcare

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Howden, A Chart Industries Company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

⚡ Energy

Manufacturing • Energy

Howden, A Chart Industries Company is a leading global provider of mission critical air and gas handling products. We support customers across a broad and diverse range of industries, enabling their vital processes to achieve environmental and operational compliance and efficiencies including decarbonisation of operations. With over 160 years of heritage, Howden manufactures highly engineered fans, compressors, rotary heat exchangers, steam turbines, and other air and gas handling products, services, and solutions.

📋 Description

• Deliver accurate, timely, and well-presented Client Services work in line with agreed SLAs and service standards • Provide professional communications, documentation, and reporting to consultants • Support preparation for client meetings and follow-up actions • Progress and resolve client queries and service requests within expected timescales • Escalate non-standard requests, risks, uncertainties, errors, and omissions • Support continuous improvements to client experience and service delivery • Collaborate with colleagues across Health, Risk, and Pensions on shared clients • Attend and contribute to team meetings and collaboration days • Use automated tools and workflows in day-to-day delivery • Support user acceptance testing and provide feedback on new tools • Maintain accurate Epic data, Howden Be fields, workflow trackers, activities, and task updates • Follow processes, identify risks, and contribute feedback for process improvement • Build relationships with consultants, insurers, and Client Services colleagues • Attend insurer or internal meetings when requested • Engage with the Professional Excellence Programme, technical training, feedback, and development activities • Contribute to a positive, inclusive, and motivated team environment

🎯 Requirements

• Strong technical understanding of processes, workflows, and expected outputs within Client Services • Ability to manage multiple tasks simultaneously while maintaining a high standard of accuracy • Confident communication with consultants, colleagues, and clients • Proactive, reliable, and solutions-oriented approach • Sound judgement, especially regarding client nuances and process risks • High level of organisation and accountability • Ability to use automated tools and workflows accurately and consistently • Ability to maintain accurate Epic data, fields, workflow trackers, activities, and task updates • Ability to follow Client Services processes consistently and escalate non-standard requests or risks • Permanent employment

🏖️ Benefits

• Flexible hours may be accommodated as a reasonable adjustment • Hybrid working may be accommodated as a reasonable adjustment • Career progression and structured development pathway • Professional Excellence Programme (PEP) • Technical training and additional learning opportunities • Reasonable accommodations, including software, IT, and office setup adjustments • Employee ownership culture • Work/life balance, career progression, sustainability, and volunteering opportunities