Customer Success Manager

🕒 May 18

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2023-11

Healthcare • Construction • Logistics

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Manage and grow relationships with assigned customer accounts as the primary post-sale point of contact • Develop and execute customer success plans focused on adoption, retention, and long-term value realization • Identify opportunities for account growth, expansion, and increased platform utilization • Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes • Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance • Monitor customer health metrics and proactively address risks to retention or engagement • Maintain strong renewal performance while contributing to upsell and expansion goals • Advocate for customer needs internally and provide feedback for continuous product and process improvement

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role • Proven ability to build strong customer relationships and support retention, renewal, or growth objectives • Strong communication, presentation, and problem-solving skills • Experience managing multiple customer accounts and priorities in a fast-paced environment • Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms • Ability to analyze customer usage data and translate insights into actionable recommendations • Experience working cross-functionally across Sales, Support, Product, and Implementation teams • Bachelor’s degree or equivalent professional experience • Experience working in a SaaS environment • Exposure to EHS, compliance, workforce management, or related industries • Ability to communicate effectively with senior leaders and executive stakeholders • Experience conducting business reviews, onboarding sessions, or customer training • Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization

🏖️ Benefits

• Health coverage including health, dental, vision, etc. • Flexible work hours • Learning & Development Program • Unlimited access to the HSI LMS and library of career development training • Work-from-home options • Vacation time • Retirement benefits with a generous 1:1 company match