Customer Engagement Specialist

🕒 May 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SORACOM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Soracom is a global provider of smart IoT connectivity, offering cloud-native wireless service designed specifically for the needs of connected devices.

📋 Description

• Generate qualified leads through outbound phone and email prospecting • Work closely with the Marketing team to qualify inbound leads • Qualify leads using Salesforce, Outreach, and ZoomInfo • Uncover prospect needs, generate interest, and forward qualified prospects to the appropriate sales representative • Manage lead flow and prospect sequences, including phone calls and emails, in Salesforce • Track qualified leads through acceptance by Sales Representatives • Meet or exceed monthly goals • Work with internal teams and other Customer Engagement Specialists to gather lead lists and execute territory-based prospecting campaigns • Demonstrate Soracom's Leadership Principles: Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature, and Deliver Results

🎯 Requirements

• Must be fluent in English and possess excellent writing skills • Legally eligible to work in the United States • Ability to grasp basic technical concepts • Strong listening/communication skills and ability to adjust communication style to their target audience • Able to connect to their audience via phone and video conferencing • Be autonomous and driven, with a positive and enthusiastic attitude • Able to work from home and has a dedicated and quiet focus area or workspace • Ability to thrive in a growing, fast-paced work environment • Proficiency in Microsoft Office Suite and/or Google Suite • Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks • Ability to learn and willingness to adapt through coaching • Comfortable and exceptional at managing their own time • Bachelor’s Degree or relevant experience preferred • Experience working with Salesforce, Outreach and/or Zoominfo • Knows the basic IT around servers, networking, and AWS services • Has previous working experience or exposure to Slack • Experience working with a variety of partnership models and stakeholder types is a plus • WFH experience • Spanish language skills are a bonus • Curious, persistent, and coachable • Able to handle rejection well • Professional, consistent, and empathetic communication

🏖️ Benefits

• Remote-first work environment for employees based in the United States • Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration • Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work • Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges • Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure • Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan • Comprehensive health benefits including medical, dental, and vision coverage • Retirement benefits, including a 401(k) plan and company match • Life insurance, including basic, voluntary, and AD&D coverage • Paid time off, including vacation, sick leave, volunteer time and company-observed holidays • Family-friendly benefits, including maternity, paternity, and parental leave • Short-term and long-term disability benefits • Employee stock option program