DACH Customer Onboarding Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 €56.6k - €77.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations. • Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes. • Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs. • Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact. • Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem. • Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations. • Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

🎯 Requirements

• Are fluent in spoken and written German • Have experience consulting customers through SaaS implementations and/or ongoing platform adoption. • Can manage multiple implementations or service engagements simultaneously. • Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others. • Advise on both technical solutions (integrations, APIs) and strategic growth considerations. • Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.