Customer Success Manager

Job not on LinkedIn

🕒 October 14

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Hubstaff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

⚡ Productivity

☁️ SaaS

🏢 Enterprise

Productivity • SaaS • Enterprise

Hubstaff is a comprehensive workforce management platform designed to help teams enhance productivity through time tracking, project management, and employee monitoring tools. With features like online payroll and payments, GPS time tracking, and workforce analytics software, it caters to teams from small businesses to large enterprises. Hubstaff offers a variety of integrations with popular apps like Jira, Slack, and Quickbooks, enabling seamless workflow management. Its advanced reporting and monitoring capabilities provide actionable insights into employee performance and help manage remote, hybrid, and field teams effectively. Hubstaff aids businesses in maximizing profitability by streamlining operations and managing project costs efficiently.

📋 Description

• Own client activation and onboarding from deal close through successful adoption • Lead live onboarding sessions, follow-ups, and check-ins • Manage ongoing customer relationships and conduct value-driven business reviews • Drive retention and growth across a portfolio of approximately 150 mid-market and Enterprise customers • Own Gross Revenue Retention and Net Revenue Retention outcomes • Manage renewals, expansion opportunities, and at-risk accounts • Build trust-based relationships with decision-makers and daily users • Report customer health, renewal risk, and expansion opportunities to leadership • Develop scalable onboarding and lifecycle-management processes and playbooks • Monitor product adoption, health alerts, feature usage, and engagement data • Create targeted customer success plans • Educate customers through webinars, product walkthroughs, and resources • Collaborate with Product, Support, and Engineering to resolve issues and influence roadmap decisions • Test engagement approaches, refine playbooks, and share learnings

🎯 Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company • Proven experience managing 100+ accounts • Strong ownership mentality and initiative to solve problems proactively • Exceptional relationship and communication skills • Ability to engage executive and operational stakeholders with credibility and empathy • Comfortable working with data, dashboards, and customer metrics • Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model • Familiarity with Vitally, HubSpot, Slack, and Stripe is a plus • Self-motivated and comfortable working autonomously in a distributed team

🏖️ Benefits

• Quarterly performance bonus tied to customer retention and expansion goals • Fully remote role with flexible working hours • Private health insurance • Paid time off • Local benefits for employees • Annual stipends for home office, wellness, or professional development • Career progression pathways • Mentorship opportunities • Skill development programs • Global company retreats

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