Customer Success Manager

🕒 October 14

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Act as the single point of accountability for a portfolio of managed service customers • Own customer relationships, retention, and customer experience • Manage onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects • Coordinate technicians and internal teams to keep work on task and on time • Use and improve project workflows and playbooks • Identify issues early, propose mitigation paths, and escalate with clarity • Build relationships across technical, operational, and executive customer organizations • Conduct structured quarterly business reviews, track KPIs, and communicate outcomes, progress, and risks • Use dashboards and data such as ticket queues, backlog, VIP activity, and escalations to prioritize work • Identify upsell opportunities and ensure contract renewals • Hold internal teams accountable to deadlines and service standards

🎯 Requirements

• A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) • Deep knowledge and understanding of IT systems and platforms • Experience providing end-user technical support • Certifications listed: A+, Security+, Network+, AZ-900, CISM, CCNA • Strong business acumen • Understanding of the intersection between compliance, cybersecurity, and IT • Structured thinking and disciplined work habits • Ability to manage customer relationships and own customer outcomes • Ability to coordinate internal teams and technical projects • Proactive, clear communication and escalation skills

🏖️ Benefits

• Work remotely in a high-performance culture • Virtual work environment • Complete set of tools and data • Equal Opportunity Employer

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