Field Service Coordinator

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $53.7k - $72.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Administer initial and ongoing long-term services and support (LTSS) assessments using person-centered thinking approaches • Contact members telephonically and/or in person to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships • Develop and continuously modify service plans and involve applicable care-team members in care planning • Support members with navigation of LTSS and related environmental and social needs • Use available member information to avoid duplicative assessments • Help members and caregivers access long-term services and supports, social, housing, educational, and other services • Assist members in maintaining Medicaid eligibility • Collaborate with Medical Directors, geriatricians, and care coordinators to ensure cohesive service delivery and positive member outcomes • Assess and evaluate member needs to promote optimal wellness and health outcomes • Connect members with quality services and community resources

🎯 Requirements

• Bachelor's degree in a health and human services field • 2 or more years of related experience • Knowledge of Microsoft Office Word and Excel • Exceptional verbal and written communication and interpersonal skills • Ability to use various electronic information applications and software programs • Ability to pass tuberculosis (TB) screening • Valid state driver's license • Maintain personal vehicle liability insurance meeting state minimums or Humana's specified limits, whichever is higher • Reside in Indiana • Have a separate room with a locked door usable as a private home office • Home internet with at least 25 Mbps download and 10 Mbps upload speed • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Preferred: experience with electronic case-note documentation and multiple computer applications/systems • Preferred: experience with health promotion, coaching, and wellness • Preferred: knowledge of community health and social service agencies and community resources

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Self-provided internet service for home employees • Remote work arrangement • Occasional travel to Humana offices for training or meetings