Lead Product Designer – Benefits Servicing

🕒 July 31

🇺🇸 United States – Remote

💵 $104k - $143k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals. • Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done. • Champion user research and data-driven insights to inform design decisions and measure impact. • Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints. • Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey. • Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value. • Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

🎯 Requirements

• Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience. • 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes. • 3+ years of experience coaching, mentoring, and developing designers. • Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries. • Deep expertise in user-centered design, interaction design, visual design, and service design. • Proficiency with modern design and prototyping tools, including Figma. • Strong understanding of user research methods and the ability to translate insights into effective design solutions. • Excellent communication, storytelling, presentation, and stakeholder management skills. • Ability to balance strategic thinking with hands-on design execution and team leadership. • Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities