Epic Analyst – Cadence

🕒 5 days ago

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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Review and work open tickets for client teams, coordinating with clients and Epic IT to test and migrate changes to production • Configure and maintain Epic scheduling tools, including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation • Support configuration and optimization of provider-driven scheduling workflows for referrals and follow-up orders • Maintain referral notifications, appointment request reminders, and communication workflows • Create and monitor Epic reports supporting workflow responsibilities • Join operational meetings with client counterparts to provide updates on tickets, projects, and metrics • Contribute to Comprehensive Scheduling and Intelligence Hub initiatives by translating decisions into Epic build and fixes • Provide technical guidance to schedulers, clinic staff, and contact center teams • Lead problem-solving conversations with client managers and drive issues toward resolution

🎯 Requirements

• 2–4 years of experience as an Epic Cadence analyst • Deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration • Active Epic Cadence certification is required • Working knowledge of Epic Referrals workflows; formal certification is not required • Ability to translate operational requirements and client decisions into Epic build independently • Experience leading client-facing meetings with operational managers and clinic stakeholders • Strong organizational skills and ability to prioritize tickets, project work, and ad hoc requests • Clear, direct communication with technical and non-technical audiences • Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements • Epic MyChart certification or equivalent hands-on experience is nice to have • Experience with Cheers or Hello World Epic modules is nice to have • Background across multiple health systems or in consulting or managed services is nice to have • Must be legally authorized to work in the United States without sponsorship • Must work from a location within the United States with consistent internet service • Full attention is required during scheduled work hours; overlapping outside employment or job stacking is not permitted

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Travel 2–3 times/year for company events or client visits • Opportunities to expand certification portfolio through Hummingbird