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Hunt St

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Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Work collaboratively with the team, contributing to a positive team environment • Positively contributing to team meetings. • Supporting and encouraging other team members by actively displaying positive team and organisational behaviour. • Develop and maintain effective stakeholder relationships. • Ensure you understand all service offerings and how each team operates. • Review field technician performance dashboards daily to track attendance, job completion times, travel times, and productivity metrics. • Identify anomalies, delays, missed jobs, or inefficiencies and flag them for internal review. • Prepare a short daily summary report for the Operations Manager highlighting performance insights. • Maintain accuracy of technician data in the dashboard (e.g., updating schedules, job statuses, or technician allocations as required). • Assist in preparing weekly and monthly performance reports for management. • Communicate with Service Managers via email or messaging platforms to clarify data discrepancies. • Monitor the company’s website enquiry inbox daily and respond to standard enquiries using approved templates. • Assign enquiries to the appropriate internal team (sales, operations, technical support, or accounts). • Escalate high-priority or urgent customer enquiries to Australian staff promptly. • Maintain a log of all enquiries, categorizing them for reporting and workflow tracking. • Follow up on pending enquiries to ensure timely responses. • Draft polite, professional communications aligned with company brand guidelines. • Monitor active alarms from IoT water treatment controllers across client sites in real time. • Categorize alarms based on severity (critical, high, medium, low) using company guidelines. • Investigate basic alarm information via the IoT platform and record relevant diagnostic data. • Notify the appropriate field technician or Australian operations team for alarms requiring physical response. • Create and maintain an alarms log including timestamps, actions taken, and resolution notes. • Follow up to ensure alarms are resolved within agreed SLA response times. • Assist in preparing periodic reports summarizing alarm trends and recurring issues. • Provide general administrative support to the operations team. • Maintain structured documentation for workflows, processes, and dashboards. • Help prepare training materials, SOPs, or dashboard reference guides as needed. • Participate in weekly team meetings to communicate insights or operational issues.

🎯 Requirements

• Completed at least 2 years of college or vocational training, preferably in business, IT, engineering, communications, or a related field. • Bachelor’s degree in Business Administration, Information Technology, Engineering, or similar. • Highly organised, detail-oriented, and comfortable with data-heavy tasks. • Strong written English skills for customer and internal communications. • Proactive in escalating issues or identifying process improvements. • Ability to work independently and manage daily tasks with minimal supervision. • Comfortable working in Australian business hours (AEST/AEDT).