VOIP Technical Support Engineer

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November 17

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Huzzle 💚

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Huzzle is an early careers platform connecting students, societies, and employers. Starting out as a CRM for pre-professional student societies, Huzzle has evolved into the university career companion used by over 100,000 talents in the UK.

51 - 200 employees

💰 Pre Seed Round on 2024-04

📋 Description

• - Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. • - Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. • - Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. • - Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. • - Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. • - Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. • - Maintain a knowledge base of recurring issues and technical solutions. • - Contribute to process documentation and SOPs to ensure efficient support delivery.

🎯 Requirements

• - 2+ years of experience in a technical support role focusing on VoIP or Unified Communications. • - Solid understanding of SIP protocol, NAT, RTP, and VoIP QoS. • - Proficient with networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and VPNs. • - Experience with hosted PBX platforms, SIP trunking, and configuring IP phones. • - Strong diagnostic skills using tools like Wireshark, sngrep, or equivalent. • - Excellent communication skills and fluent English, both written and spoken. • - Self-motivated, autonomous, and able to thrive in a fully remote environment. • - Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus.

🏖️ Benefits

• 💰 Competitive salary: Based on experience and skillset • 🌎 Fully remote: Work from anywhere with international teams • ⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime • 🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients • 📚 Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology • 🎯 Work with purpose: Join a team obsessed with reliability, customer success, and innovation