Support Agent

🕒 July 30

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HYPERHUG

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

📱 Media

Gaming • Media

HYPERHUG is a mobile games publisher and developer based in Limassol, Cyprus. The company focuses on creating and distributing engaging mobile games for a wide audience. Operating since 2019, HYPERHUG continues to innovate and bring new gaming experiences to mobile users worldwide.

📋 Description

• Respond to player inquiries in SDK with clarity and empathy. • Correctly categorize, tag, investigate, and escalate tickets when needed. • Review complaints, verify evidence, and apply account actions (including bans) when appropriate. • Perform required actions in internal tools/systems to resolve player cases. • Update and create FAQ/KB articles, proofread content for new releases. • Monitor our Discord community for bug reports and player issues. • Validate community bug reports and prepare structured bug tickets for the development team. • Support and create SDK automations (adjust rules, report errors). • Handle Russian/English reviews via Appfollow: respond, categorize, escalate key issues. • Monitor recurring problems, identify incidents, and provide structured feedback. • Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team.

🎯 Requirements

• Experience in customer support (gaming/mobile preferred). • Strong written English and clear, friendly communication. • Fluent Russian - internal communication and documentation. • Familiarity with SDK, willingness to learn automation workflows. • Experience with Appfollow or similar platforms is a plus. • Ability to follow processes, use internal tools, and document actions. • Organized, detail-oriented, quick learner, able to work independently. • Able to work a fixed 5-day schedule that includes weekends. Available shifts are 01:00–10:00, 15:00–00:00, 16:00–01:00, or 21:00–06:00 Cyprus time (UTC+3 in summer / UTC+2 in winter). The exact shift and working days will be agreed in advance. Shifts are fixed, not rotating.

🏖️ Benefits

• Competitive salary and remote work format. • Working schedule: fixed 5-day schedule, including weekends. Several shift options are available depending on your location and time zone. Shifts are fixed and do not rotate. • The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms. • A strong, supportive team passionate about creating great games. • A flexible work environment. • Opportunities for professional growth. • A culture that values creativity, initiative, and collaboration.