Technical Outsource Manager

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🕒 April 22

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ICT Digital Solutions GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

Software Development • Consulting • IoT

ICT Digital Solutions GmbH is an expert in digital transformation, providing software development and IT consulting services. As part of the ICT Group with over 2,000 IT experts across 24 locations in Europe, they specialize in tailored software solutions and IoT platforms. The company offers a wide range of consulting services that guide clients through the complete process of digital business transformation, from initial workshops to the implementation of innovative digital solutions.

📋 Description

• Shaping, maintaining, and expanding business relationships by building and managing long-term partnerships with our clients • Acting as a liaison between clients and the team in Bulgaria, providing technical expertise and support • Managing new leads and converting them into nearshoring projects; handling engineering requests • Regularly visiting clients and serving as the primary point of contact in demanding and dynamic environments • Identifying deviations in quality, delivery times, and budget, and addressing and resolving them • Ensuring two-way communication and managing escalations between the Sofia team and the client • Taking responsibility and ownership of projects, ensuring sustainable and comprehensive solutions for our clients' organizations.

🎯 Requirements

• Master's or Bachelor's degree in a technical field • Strong communication skills across functions and teams, at all organizational levels • Minimum 3 years of project management experience • At least 5 years of experience in a software development environment (e.g., as a software architect and/or software engineer) • Deep experience in designing and writing software • Experience leading Scrum-based projects • Experience with SAFe is a plus • Experience with outsourcing is a plus • Experience in a high-tech embedded environment is a plus • Ability to quickly grasp technical and business issues and collaborate effectively with clients and technical teams • Strong negotiation skills and the ability to proactively manage conflicts and escalation processes • Excellent communication skills in English and German.

🏖️ Benefits

• Company pension plan • Mobility package (choose, for example, between fuel vouchers, Deutschlandticket, scooter use, and other options) • Monthly company days for professional and personal exchange • Regular team events • Buddy program (a personal buddy supports you throughout onboarding; they are your point of contact and social link to the company) • Individual training and development plan • 30 days of annual leave • Soft drinks and after-work beer on us! Water and coffee provided as well.