Clinical Nurse Consultant – Customer Success

🕒 October 12

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🗽 New York – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICU Medical

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

ICU Medical is a global leader in intravenous (IV) therapy, specializing in innovative medical products and technologies that enhance the safety and efficiency of IV therapy across various care settings. Founded in 1984 by clinicians, the company is dedicated to delivering clinically-relevant solutions, including infusion pumps, safety software, and vascular access devices. ICU Medical's commitment to improving patient care is reflected in their comprehensive portfolio that spans infusion therapy, airway management, hemodynamic monitoring, and temperature management, ensuring clinicians can meet the diverse challenges of patient care effectively.

📋 Description

• Drive post-implementation success for ICU Medical's infusion technologies through clinical expertise, data-driven consulting, and strategic customer engagement • Provide proactive support, infusion data analysis, and continuous optimization of infusion practices • Serve as the primary clinical resource for assigned customer accounts transitioning from implementation to ongoing support • Provide consultative guidance and strategic post-implementation onsite Wellness Checks • Analyze and interpret complex infusion pump data, smart pump utilization metrics, alert management logs, and drug library compliance • Translate data analytics into actionable clinical recommendations for medication safety, workflow optimization, root-cause investigations, and performance improvements • Lead executive-level reporting and presentations for ICU Medical’s Executive Data Analytics Program • Present strategic insights to C-suite, pharmacy, nursing, and informatics leadership • Partner with Sales, Professional Services, Implementation, and Technical Support teams on customer onboarding, retention, and issue resolution • Maintain subject-matter expertise on ICU Medical infusion devices, software platforms, interoperability solutions, and medication administration best practices • Travel more than 50% of the time

🎯 Requirements

• Must be at least 18 years of age • Bachelor’s degree in Nursing (BSN), Pharmacy (PharmD/BS Pharmacy), Healthcare Informatics, or a related clinical discipline • Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields • Experience in clinical consulting, interoperability, clinical informatics preferred • Experience using Tableau is a plus • Strong communication, presentation, and interpersonal skills • Proficiency in Microsoft Office Suite and CRM/business automation systems • Unrestricted RN nursing license required • Unrestricted driver license required • Demonstrated background in clinical data analytics, executive presentation delivery, or clinical consulting within the medical device or healthcare IT sector • May be remote in any state other than Colorado, California, Connecticut, Montana, Maine or New York

🏖️ Benefits

• Equal Opportunity Employer commitment • Reasonable accommodation for individuals with disabilities • Remote work arrangement

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