Claims Account Manager I – Northern California

🕒 June 7

🏄 California – Remote

🏄 California – Remote

💵 $78.7k - $132.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICW Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🤝 B2B

🌍 Social Impact

Insurance • B2B • Social Impact

ICW Group is a comprehensive insurance provider specializing in workers' compensation, catastrophe, and assumed reinsurance. They offer a wide array of services including claims reporting, risk management, and preventive safety measures to protect businesses and their employees. ICW Group is committed to providing excellent customer service and enhancing workplace safety. Additionally, they are involved in philanthropy, particularly focusing on improving the lives of children in the communities they serve. The company also facilitates various resources for agents and policyholders to seamlessly manage insurance requirements and claims processes.

📋 Description

• Serve as the main point of contact and liaison for customers, brokers, and account executives • Manage and nurture customer relationships and lead client interactions and communications • Answer customer inquiries, resolve issues and complaints, and provide solutions • Connect clients with Claims, Underwriting, Premium Audit, and Risk Management departments • Explain ICW Group’s claims philosophy and process to new customers • Coordinate Medical Provider Network setup by account • Participate in marketing for prospective business and agency and sales calls • Partner with Risk Management, Underwriting, and Claims Examiners to resolve account-servicing complaints and complex issues • Attend account renewal meetings and provide feedback on account-specific issues • Monitor First Notice of Loss activity through statistical reports • Manage the claim review process, set review dates, and assist with claims reviews • Facilitate service team meetings and communicate claims-handling philosophy and service changes • Request claim status reports for customer claims reviews • Lead client meetings and gather, analyze, and interpret account-management data • Maintain activity logs, identify trends, and communicate findings to upper management • Prepare customer-care reports and loss runs • Develop, conduct, and analyze customer surveys • Create and maintain client files and records • Keep informed on industry information, legislation, and technology

🎯 Requirements

• Bachelor’s degree from a college or university required, major or emphasis in Insurance, Business Administration, Economics, or related field • Additional experience may be considered in lieu of degree • Minimum 4 years of experience in claims or insurance-related area required • Minimum 1 year of experience in a customer service role required • Current driver license required • Strong knowledge of Workers’ Compensation Claims • Strong customer focus • Excellent verbal and written communication skills • Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint • Ability to present information effectively in one-on-one and small-group situations • Ability to read, analyze, and interpret business periodicals and write reports, correspondence, or procedure manuals • Ability to respond effectively to questions and complaints from customers, managers, clients, regulatory agencies, and the general public • Ability to work from home when not traveling • Ability to travel for client visits up to 30% of the time, with occasional overnight stays • Employment sponsorship is not offered

🏖️ Benefits

• Competitive benefits package • Generous medical, dental, and vision plans • 401K retirement plan and company match • Bonus potential • Paid Time Off • Paid holidays throughout the calendar year • 100% support for continued learning • Home office environment / work from home when not traveling