Regional Field Support Manager – Veterinary Diagnostics

🔥 11 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Lead and support Field Support Representatives to provide excellent customer experience • Develop the team and provide ongoing coaching to drive performance • Collaborate with field partners to identify opportunities and manage a region toward a common goal • Implement strategies to achieve quarterly commercial goals • Coordinate resources and help employees with territory management to support customer loyalty and growth • Advocate for internal and external customers and mediate to establish strong relationships • Adhere to and model the IDEXX Purpose & Guiding Principles • Contribute to the development of operating policies and procedures • Evaluate existing procedures and implement improvements based on business needs • Facilitate relationships between field partners and Field Support Representatives • Act as liaison to enable strong collaboration

🎯 Requirements

• Ability to travel 50% • 5 or more years of leadership experience, preferably leading remote field service teams • Ability to collaborate with a range of stakeholders • Strengths in influencing, planning, and coordinating • Customer service skills, including discovering and exploring customer needs • Experience working with customers and maintaining good customer relationships • Strong management skills • Ability to give developmental feedback in a coaching environment • Organization and time management skills • Ability to prioritize • Natural communication and inspirational working style • Ability to build rapport

🏖️ Benefits

• Base annual salary target: $85000-$100000 • Opportunity for annual cash bonus • Health / Dental / Vision Benefits Day-One • 5% matching 401k • Financial support • Pet insurance • Mental health resources • Volunteer paid days off • Employee stock program • Foundation donation matching • Competitive compensation, incentives, and benefits • Travel opportunities • Learning and discovery opportunities