3PL Operations Manager, Bilingual – English/Spanish

🕒 October 9

🏈 Alabama, Alaska, +35 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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iFIT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

🧘 Wellness

☁️ SaaS

🔧 Hardware

💰 $200M Private Equity Round - iFit on 2019-12

Wellness • SaaS • Hardware

iFIT is a connected fitness company that provides interactive workouts, personal training content, and a subscription-based fitness platform integrated with exercise equipment. iFIT publishes on-demand and live classes (Global Workouts, Progressive Series), offers mobile apps for iOS and Android, and supports equipment brands including NordicTrack and ProForm. The company operates a member center, customer support (live chat and texting), order tracking, and resources for memberships, troubleshooting, assembly and repair.

📋 Description

• Oversee day-to-day relationships and performance of North American 3PL partners • Conduct regular cadence meetings and onsite QBRs to drive performance and accountability • Serve as the primary escalation point for 3PL operational issues • Review open order reports and 3PL workflow dashboards for dwell-time accuracy • Ensure inbound orders are received, routed, and shipped accurately and on time • Monitor exceptions and proactively resolve delays • Order pallets for inbound containers and communicate regarding incoming shipments • Define, track, and report fill rate, on-time ship, dwell time, and accuracy metrics • Hold 3PL partners accountable to service levels and escalate underperformance • Partner with Sales and Customer Service on order stagnation, dwell-time issues, and logistics escalations • Communicate inventory status and fulfillment updates to internal stakeholders • Review 3PL invoices for accuracy before payment approval • Resolve billing discrepancies with 3PL billing teams • Identify operational gaps, develop SOPs, and drive continuous improvement to increase efficiency and reduce cost

🎯 Requirements

• 3+ years of experience in logistics, fulfillment, or supply chain operations • Direct experience managing or working alongside 3PL providers • Familiarity with Warehouse Management Systems (WMS) • Experience with order management processes including routing, carrier selection, and exception handling • Ability to travel regularly between the US, Canada, and Mexico • Fluent in Spanish and English • Authorized to work in the United States without sponsorship • Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (preferred) • Experience leading or participating in 3PL RFP processes including requirements gathering, vendor scoring, and selection (preferred) • Contract negotiation experience with 3PL providers including rate cards, SLAs, penalties, and renewal terms (preferred)

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