Claims Service Champion – Pet Insurance

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Illinois Department of Human Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🏛️ Government

🌍 Social Impact

Government • Social Impact

Illinois Department of Human Services is the state of Illinois agency responsible for planning, coordinating and delivering a broad range of human and social services to residents. It administers programs that support low-income individuals and families, people with disabilities, mental and behavioral health services, and other community assistance aimed at promoting well‑being and self‑sufficiency across the state.

📋 Description

• Handle claim submissions and pre-authorisation requests, accurately triaging them for assessment • Communicate with customers and veterinary practices to obtain missing information • Provide clear, empathetic support via phone, email and live chat • Keep customers informed throughout the claims journey and manage expectations • Check documentation for completeness and accuracy before passing claims to assessors • Maintain accurate records and update systems with notes and progress updates • Support customers, vets and treatment providers with queries • Handle early-stage complaints professionally and empathetically • Work with Claims Assessors and colleagues to prioritise cases and progress claims • Identify opportunities to improve processes and enhance customer experience

🎯 Requirements

• Proven experience in the pet insurance sector • Customer service experience within pet insurance • Excellent written and verbal communication skills • Strong organisational skills and a high level of attention to detail • Experience managing multiple tasks and systems effectively • Confidence handling challenging conversations and resolving customer queries • Calm, empathetic and customer-focused approach • Team-oriented mindset with willingness to support colleagues and share knowledge • Experience within insurance claims administration, particularly pet insurance (desirable) • Veterinary practice or veterinary administration experience (desirable) • Knowledge of FCA Consumer Duty principles (desirable)

🏖️ Benefits

• Travel expenses covered for required travel up to once per month • Career development opportunities • Supportive, pet-loving team environment • Opportunity to help build a new pet insurance proposition • Inclusive and respectful workplace culture