VMS Tech Operations Specialist

🕒 October 8

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Impellam Group

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Impellam Group is a global workforce solutions and recruitment company that provides managed service provider (MSP) and contingent workforce management, recruitment process outsourcing (RPO), services procurement/statement-of-work support, talent advisory, direct sourcing, training and deployment services. The company focuses on delivering mission-critical STEM and specialist talent to help enterprises future-proof their workforce, emphasizes ESG and social impact, and is recognized as an industry leader in contingent workforce and services procurement.

📋 Description

• Act as configuration lead within the VMS environment • Participate as configuration lead on projects involving creation and implementation of technology and business solutions • Work with implementation and operations teams to align technology with customer business requirements • Create requirements and test scripts • Track project progress and own steps to resolution • Provide tier 2 support to MSP clients and program office teams • Utilize VMS platforms including SAP Fieldglass, Beeline, VNDLY, Coupa, and others • Collect, review, and input flat-file data into VMS • Audit output data and resolve errors • Evaluate operational processes and procedures and identify improvements • Manage Program Change Requests in compliance with MSP procedures and SLAs • Initiate, recommend, implement, and validate solutions • Perform other duties assigned by the US VMS Operations Manager

🎯 Requirements

• Prior configuration experience within a relevant VMS (Beeline or SAP Fieldglass) • Experience with staffing, MSP and/or contingent workforce Vendor Management Systems • Intermediate skills with MS Office Suite, primarily Word and Excel, or willingness and commitment to attain that skill level (or higher) • Minimum of 2 years Customer Service experience • Strong analytical skills • Creative problem-solving skills • Exceptional customer service skills • Desire to learn and grow technical skills • Must be legally authorized to work in the United States

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