R&D Program Manager

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November 1

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Incognito Software Systems

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Telecommunications • SaaS • Enterprise

Incognito Software Systems is a company that provides comprehensive operational support systems (OSS) solutions for broadband services. They focus on accelerating and innovating broadband services with a specialty in cable, fiber, and mobile broadband technologies. Incognito offers a range of products and services, including network monetization and analytics, device management, DOCSIS provisioning, and service activation. With over 30 years of experience, the company serves global service providers, helping them to manage the demand for broadband services while enhancing network automation and efficiency. They are recognized in the industry as innovators in the OSS/BSS markets and work closely with partners to optimize broadband solutions through technologies like TR-369 and unified Pon and DOCSIS support. Their headquarters are located in Vancouver, Canada, with additional locations in Ottawa and Dublin.

201 - 500 employees

Founded 1992

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Define and continuously improve R&D methodologies, phase gates, deliverables, approval workflows, and success metrics. • Establish documentation standards, technical requirements intake, and cross-functional handoff procedures. • Create governance mechanisms to monitor risk, budget, technical milestones, and compliance. • Drive R&D and cross-functional teams to execute and deliver SW programs on time with quality. • Lead governance calls to track and drive status including quality reporting metrics • Anticipate and mitigate risk through structured issue tracking and decision-making • Provide transparent program status and portfolio health reporting • Align technical direction with product, business, and operational goals. • Facilitate tradeoff decisions between scope, technical risk, and strategic value.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent experience. • Certifications in program/project management (PMP, PgMP, Scrum/Agile, SAFe) are a plus • 3–5+ years managing complex technical programs or portfolios (cross-functional) • Proven background owning or designing R&D or product development processes • Experience taking projects from concept → prototype → validation → production/launch • Direct exposure to working with SW engineering teams • Experience working in a structured development lifecycle (stage-gate, Agile, hybrid, etc.)

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options