Account Manager – Principal Consultant

🕒 June 30

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Logo of Infinite Lambda

Infinite Lambda

51 - 200 employees

Founded 2019

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Infinite Lambda is a tech consultancy that specializes in modern data platforms, cloud transformation, and data analytics. They provide solutions that enable businesses to achieve technological independence by migrating from traditional data warehouses to advanced, AI-enabled data platforms. With expertise in various industries, including banking, life sciences, and retail, Infinite Lambda guides organizations through digital transformation, offering training and in-housing support to ensure sustainable tech practices.

📋 Description

• Own and grow assigned client accounts • Ensure successful delivery, client satisfaction, and commercial outcomes • Collaborate with delivery teams and seek support from Senior Account Managers when needed • Work cross-functionally with Engineering Excellence and Delivery Excellence teams • Collaborate with engineers, architects, analysts, project managers, and commercial teams • Secure new business opportunities, retain clients, and drive sustainable, forecastable growth • Build enduring client partnerships and establish Infinite Lambda as a trusted partner • Develop and nurture client relationships as the main point of contact and advocate • Understand client objectives, challenges, and strategic goals to deliver tailored solutions • Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions • Identify upselling and cross-selling opportunities • Drive renewals and contract discussions • Meet revenue targets and maintain growth in gross margins and profitability • Manage opportunity pipelines and convert opportunities into revenue • Define and implement account strategies under CCO direction • Collaborate with sales, marketing, and delivery teams on account strategies • Analyse industries, competitors, and market trends • Contribute client and market insights to product and service development • Own new accounts after contract signature and lead onboarding • Coordinate project teams on deliverables, timelines, and resource allocation • Identify innovation and new initiative opportunities within accounts • Serve as primary escalation point for client-related issues • Provide updates and insights on account health and performance • Track revenue growth, NPS, forecast accuracy, GSS, and FSS KPIs • Produce at least two domain-relevant artefacts per year, such as case studies, blogs, or market insights

🎯 Requirements

• Proven extensive experience in account management, client relationship development, and revenue growth • Strong ability to build inclusive, trusted relationships with business and operational stakeholders and engage executive leadership • Strong consultative skills and ability to proactively identify and address client needs • Excellent problem-solving skills with a results-driven mindset • Outstanding communication, negotiation, and presentation skills • Proficiency in analysing financial metrics and delivering data-driven insights • Demonstrated ability to manage multi-year accounts in a dynamic environment • High level of autonomy and ability to work with minimal oversight while delivering measurable results • Exceptional collaboration and alignment skills • Commitment to supporting sustainable growth • CV must be submitted in English in PDF format • Internal communication is in English • Applicants may be asked to provide up-to-date proof of a clean criminal record as the final step after accepting an offer

🏖️ Benefits

• Variable compensation tied to Financial Accuracy & Stability, Net Promoter Score (NPS), and Account Revenue Growth and Sustain • Equal opportunity and inclusive culture • Confidential recruitment information handling • Potential request for clean criminal record proof only after accepting an offer

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