Customer Success Manager

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Informed K12

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt on 2020-04

Education • SaaS • B2B

Informed K12 is a SaaS platform that digitizes and automates K–12 district operations, connecting central offices and school sites across finance, HR, payroll, student services, and IT. The platform layers on top of existing ERPs, HRIS, and SIS (examples cited: Skyward, PowerSchool, Frontline, Tyler Munis), using open APIs to pull data into configurable workflows for tasks like supplemental pay, reimbursements, onboarding, personnel requisitions, approvals, and audit reporting. Informed K12 emphasizes quick implementation, hands-on change management, and real-time visibility into approvals and errors; it is used by hundreds of school districts and focuses on eliminating manual paperwork and reducing payroll and audit preparation time.

📋 Description

• Navigate complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics, bringing structure and clarity • Diagnose root causes and connect actions to outcomes • Adapt plans as client priorities shift while maintaining long-term goals • Design and apply technical solutions connecting product capabilities to district needs • Develop deep understanding of client priorities, goals, and risks • Own account plans and narratives • Craft business-aligned success plans driving maturity and ROI • Escalate risks and own mitigation strategies using data and evidence • Build relationships across cabinet-level leaders, operational stakeholders, clients, and internal teams • Serve as a consultative, credible partner and adapt communication to stakeholders • Align internal teams and clients around shared goals • Hold clients and internal teams accountable to timelines, outcomes, and commitments • Proactively unblock progress and escalate when needed • Use data and storytelling to show progress, drive adoption, and frame impact • Identify use cases and expansion opportunities tied to business outcomes

🎯 Requirements

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management) • Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12 • Track record of success navigating competing priorities — aligning stakeholders, holding others accountable, and delivering results under pressure • Demonstrated experience solving problems with technology — evaluating options, selecting and implementing tools, and driving adoption with end users • Candidates must be located in California or in the Western US near a major airport • Approximately 30% travel • Cover letter describing a complex project or account managed and how experience maps to the requirements; applications without a cover letter will not be reviewed

🏖️ Benefits

• Healthcare coverage covered at 100% for employees & 35% for all dependents • Uncapped PTO • Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch) • New hire stipend for remote office set-up • Monthly wifi reimbursement • Annual personal office supply stipend • Stipend for skills development (begins at 1-year anniversary)

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