Client Support Engineer

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August 9

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InfyStrat Software Services

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IT Strategy & Consulting • AI, Data & Analytics • Cybersecurity

InfyStrat Software Services is an IT strategic partner for global organizations seeking to transform and grow in today’s challenging business environment. As a leader in IT services, digital solutions, consulting, and technology outsourcing, InfyStrat helps enterprises innovate while creating new avenues for value generation. With extensive experience across various industries and regions, InfyStrat is dedicated to delivering customized solutions that align with client needs.

501 - 1000 employees

Founded 2015

🔒 Cybersecurity

📋 Description

• Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans. • Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams. • Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement. • Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness. • Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager. • Conduct basic training for client IT/security staff on solution operation and basic troubleshooting. • Support acceptance testing and handover documentation. • Follow change management and security best practices during deployment.

🎯 Requirements

• Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field. • 1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions. • Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN). • Working knowledge of operating systems (Windows/Linux) and endpoint security tools. • Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.