Enrollment Coordinator

🕒 3 days ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Injured Workers Pharmacy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 Private equity on 2011-02

Healthcare • Consulting • Insurance

Injured Workers Pharmacy is a full-service workers’ compensation pharmacy that advocates for injured workers and delivers workers’ compensation medications directly to patients’ homes. The company specializes in injectables, non-opioid treatments, controlled substances, and other specialized medications, and provides state-specific claim navigation, detailed reporting, and case management support for physicians, attorneys, and payers. IWP highlights extensive experience (200+ years of combined pharmacy and claims experience), serving over 500,000 injured workers and dispensing approximately 25,000 prescriptions per month.

📋 Description

• Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls • Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment • Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP • Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions • Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency • Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts • Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments • Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion

🎯 Requirements

• 2+ years of customer service experience • Sales experience is a plus • Healthcare industry experience is a plus • Experience with CRM software like HubSpot or similar • Bilingual in Spanish (preferred) • Strong Problem-solving abilities and a proactive mindset • Excellent organization and time management skills • Exceptional attention to detail and commitment to accuracy • Clear, professional verbal and written communication skills • Ability to thrive in a fast moving, team-oriented call center environment • Flexibility and adaptability in response to changing priorities or procedures • Proficient documentation and follow up skills

🏖️ Benefits

• Competitive pay • Outstanding benefits • Opportunities for growth and development