Director of Onboarding – Professional Services

🕒 July 24

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

💼 Consulting

☁️ SaaS

💰 $44M Private Equity Round - Innergy on 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Lead and develop Onboarding and Professional Services managers, consultants, and implementation specialists. • Own implementation delivery, utilization, customer satisfaction, and time-to-value. • Establish scalable methodologies, playbooks, and project governance. • Put AI and automation to work for customer-focused efforts. • Manage services revenue, utilization, project profitability, and resource planning. • Develop KPIs and executive reporting.

🎯 Requirements

• 8+ years leading Professional Services, Implementation, Onboarding, or Customer Success teams in B2B SaaS. • Experience managing leaders and multi-disciplinary implementation teams. • ERP, manufacturing, construction, CAD/CAM, or enterprise software experience preferred. • Strong operational leadership, project management, and financial acumen. • Proven success scaling implementation organizations. • Experience with CRM, PSA, project management, and customer success platforms.

🏖️ Benefits

• Accessibility & Work Environment • Inclusion and accessibility support • Reasonable workplace adjustments for individuals with disabilities • Support for employee wellbeing, flexibility, and safety