Strategic Account Manager

November 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+9 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Receive Emails with Similar Jobs

Inspectorio

WebsiteLinkedInAll Job Openings

Artificial Intelligence • eCommerce • SaaS

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 $50M Series B on 2022-01

📋 Description

• Develop and maintain strong, long-term relationships with key stakeholders in high-value accounts. • Support content and preparation for QBRs, MBRs, and check-ins to communicate Roadmap and Strategic progress, issue escalation, and value realization. • Understand each customer’s quality and sustainability goals, strategic growth plans, technology strategy, and competitive landscape. • Partner with Customer Success, Marketing, and Sales teams to identify and support the pursuit of opportunities for account growth, including upselling and cross-selling additional products and services. • Work closely with Customer Success Managers to ensure customers are achieving their desired outcomes and maximizing their investment in our solutions. • Proactively address customer needs and concerns, ensuring timely resolution of issues. • Drive CS metrics such as GRR, NRR, NPS, adoption, and CSAT. • Collaborate with internal teams (e.g., Product, Marketing, Customer Success, Program Manager) to align on account strategies and deliver customized solutions that meet customer needs. • Provide insights and feedback to the Product team to influence product development and enhancements. • Support customer engagement to ensure regular, meaningful interactions with all key stakeholders at Director/Sr Mgr level, fostering a strong and healthy relationship with the customer.

🎯 Requirements

• 5+ years of experience in a strategic program management, customer success, or change management/value realization role, preferably in the retail industry • Proven track record of managing and growing high-value accounts. • Strong relationship-building and interpersonal skills with Director/Sr Mgr Level. • Excellent communication, negotiation, and presentation skills. • Strategic thinker with the ability to analyze data and make informed decisions. • Highly motivated, results-driven, and adaptable. • Strong organizational, time-management, and project management skills. • Skilled in stakeholder management, solution design, and implementation. • Demonstrated ability to work independently and collaboratively within teams. • Experienced in change management, ethical decision-making, and risk management. • Committed to continuous learning and maintaining strong industry knowledge.

🏖️ Benefits

• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.