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Coach Manager

đź•’ October 7

🇺🇸 United States – Remote

đź’µ $65k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź‘” Manager

Where this job comes from

Posted on InStride Health's careers page, not through a job board

First seen by Remote Rocketship October 7

Still open on InStride Health's site. Checked 1 hour ago.

Logo of InStride Health

InStride Health

51 - 200 employees

đź’Ľ Consulting

🛡️ Insurance

🏥 Healthcare

đź’° $26M Venture Round on 2022-10

Consulting • Insurance • Healthcare

InStride Health is a provider of specialty outpatient care for pediatric anxiety and OCD, focused on children, teens, and young adults aged 7 to 22. The company offers a research-based clinical model developed at a Harvard-affiliated medical school. InStride Health provides a dedicated care team, personalized treatment plans including individual therapy, family therapy, exposure coaching, and medication management. They aim to help young people face their fears, build resilience, and support families. The service is covered by most major insurances and available in several states such as CT, MA, ME, NH, NJ, NY, OH, PA, RI, and VA.

đź“‹ Description

• Lead, support, and develop a team of coaches • Provide coaching, feedback, and performance management • Manage recruiting, interviewing, performance reviews, goal setting, time and attendance, and performance or conduct concerns • Ensure coaches deliver high-quality, evidence-based care aligned with InStride standards and clinical, operational, and safety expectations • Partner with therapists and care team members on complex patient needs, care concerns, and escalations • Manage team capacity, coverage, and workload, including occasional direct coaching coverage • Monitor team performance, care quality, and operational trends using data and team insights • Support adoption of department processes, workflows, and care-delivery updates • Represent coach experience and team needs across clinical, operational, product, and other cross-functional teams • Share team insights to improve care delivery, workflows, technology, and coach experience • Support department initiatives and organizational priorities

🎯 Requirements

• Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required • Demonstrated experience supervising and/or managing a team of professionals, ideally within a healthcare, behavioral coaching, or structured support environment • Strong understanding of behavioral coaching, evidence-based behavior change, and the needs of children, adolescents, young adults, and families • Ability to use performance data, team metrics, and qualitative insights to identify trends, support team performance, and inform decisions • Strong communication and interpersonal skills • Demonstrated ability to create a positive team environment, develop individual strengths, and support continuous improvement • Ability to assess complex situations, determine appropriate next steps, and recognize when issues require additional support or escalation • Comfort using technology, data, and digital tools to support team performance and care delivery • Demonstrated commitment to HIPAA compliance and ability to handle sensitive and confidential information with discretion and professionalism • Strong organizational and time-management skills with the ability to manage competing priorities in a fast-paced, mission-driven environment

🏖️ Benefits

• 401k with match • Flexible PTO • Paid holidays • Paid service days • 4 week paid sabbatical • 12 week paid parental leave • Health benefits starting on your first day • Fully virtual work from home • Periodic in-person retreats • Opportunity to join a mission-driven company changing pediatric mental health treatment • Opportunity to make a far-reaching impact helping children and families access evidence-based care • Opportunity to work with talented and experienced team members

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