Senior Implementation Analyst

Job not on LinkedIn

🔥 1 hour ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Learn and coach others on the relevant Intellect product suite • Conduct onboarding of new customers • Strategically guide customers with implementation and launch of Intellect’s product suite • Train customers and other team members on Intellect’s product suite • Understand customer challenges and evaluate business requirements • Translate requirements into system design • Manage activities to drive completion and support through project milestone objectives • Recommend and execute continuous improvements • Serve as the primary point of contact for key stakeholders at enterprise clients throughout implementation • Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary • Explore and design ways to meet customer needs where established processes may not yet exist • Collaborate cross-functionally with Support, Integration, Product, and Sales teams across multiple time zones • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree) • 5+ years of experience implementing software systems and SaaS • Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts • Knowledge of Connected Front End Worker (CFW) software and practices • Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.) • Technological savvy with the ability to learn new systems quickly • Proven experience managing large, complex projects and leading large-scale programs and change management initiatives • Experience with customer project design and scoping • Comfortable working with senior stakeholders, including VP and C-suite level • Strong analytical thinking, with experience using data to demonstrate ROI and success • Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus • Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment • Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs • Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally • Experience with B2B SaaS • Experience working in or with manufacturing, life sciences, or other regulated industries • Experience working with global clients, including those where English is not their first language • A qualification or certification in project management (e.g., PMP, PRINCE2) • Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)

🏖️ Benefits

• Competitive salary and outstanding benefits package • Opportunities for career growth and professional development • Collaborative and supportive work environment • Fully remote work with flexible hours

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