Customer Success Manager

🕒 3 days ago

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Interact Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

Enterprise • SaaS • Productivity

Interact Software is a leading provider of intranet solutions designed to enhance internal communications and employee engagement within organizations. Their platform offers a unified digital workspace that integrates communication, content management, and collaboration tools, empowering teams to work more effectively. With features such as AI-driven content personalization and mobile accessibility, Interact Software aims to transform the way businesses communicate and foster a connected workforce.

📋 Description

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. • Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding. • Plan and engage in regular strategic interactions with customers where the customer realizes value from the interaction and where we gain insight to future opportunity. • Maintain alignment on outcomes, value-measurement, change management and adoption strategy. • Analyze and respond to customer health data. • Identify customer issues and needs and work in partnership with internal teams and customer toward solutions. • Identify, qualify and drive upsell and expansion opportunities to meet targets. • Maintain a deep understanding of the product and communicate new features and functionality to customers regularly. • Function as the customer advocate and translate customer usage and feedback into actionable insights.

🎯 Requirements

• Bachelor’s degree or relevant experience. • Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role (SaaS experience preferred). • Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes. • Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification). • Knowledge of customer success systems. • Advanced Knowledge/use of MS365 tools.

🏖️ Benefits

• 25 Holidays/PTO (with the option to buy and sell additional days) • 401K contributions after 3 months service • Company healthcare plans or 3rd party reimbursement • Voluntary Dental, Vision and Life Cover • Flexible Saving Account • Employee Discount and Reward Program • Reimbursement for use of personal mobile phone