Technical Support Manager

Job not on LinkedIn

November 10

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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InterPayments

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Fintech • Compliance

InterPayments is a company that specializes in providing managed surcharging services to help businesses control and recover credit card fees. With a focus on compliance, they offer solutions that integrate seamlessly into existing payment systems, enabling selective and precise surcharging while ensuring adherence to all relevant laws and regulations across the US and Canada. InterPayments provides both out-of-the-box and customized solutions, along with consulting and auditing tools, to enhance their clients' payment processes without disrupting current systems. Their service is trusted by major firms across various industries, allowing businesses to keep their payment providers while adding surcharging options within compliance guarantees.

11 - 50 employees

💳 Fintech

📋 Compliance

📋 Description

• Support the Company’s technical operations by addressing customer questions and challenges in the InterPayments Support Center. • Assist in onboarding and offboarding merchants. • Monitor Support Center status queues to ensure prompt responses. • Ensure inquiries and statuses are accurately reflected in the Support Center. • Run and present monthly reporting to ensure we’re meeting customer support goals. • Keep management informed of FAQs, trends, and response times. • Manage external customer communications regarding upcoming changes or issues. • Monitor and respond to customer inquiries; build long-term relationships with customers. • Become an expert in InterPayments’ products and identify areas for improvement.

🎯 Requirements

• 2+ years of technical support experience in the payments industry • A desire to own outcomes; self-starter who can execute with minimal supervision • Client relationship management skills • Strong product sense • Clear, decisive written and verbal communication skills • Familiarity with APIs • Comfort experimenting with new strategies and technologies • Proven ability to work cross-functionally • Attention to detail, deep curiosity, calm under pressure

🏖️ Benefits

• Health insurance • Remote work options