Senior Support Analyst

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October 28

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Interplayers

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Healthcare Insurance • Pharmaceuticals • B2B

Interplayers is a business hub dedicated to integrating the healthcare value chain in Brazil, enhancing access to healthcare products and services. They leverage technology and innovation to improve corporate health management and offer tailored solutions for pharmacies, clinics, and hospitals. With a strong focus on collaboration and responsiveness to market needs, Interplayers serves as a vital link between suppliers, distributors, and healthcare providers, facilitating efficient operations and better patient outcomes.

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

📋 Description

• Deploy, configure and manage (maintain, support and update) the application-layer infrastructure components of TopSaúdeHUB products • Perform deployments to production environments • Administer, maintain and support applications and their operational environments with a focus on availability, stability and performance • Manage applications and systems in public and private clouds and on-premises, including IaaS and PaaS • Handle incidents, problems and service requests • Respond to high-complexity incidents • Investigate incidents and problems and perform root cause analysis • Participate in war rooms with customers and internal teams to resolve critical incidents • Manage OS, template and cloud updates • Install and validate patches • Implement improvements and task automations • Create and enhance monitoring, alerting and anomaly-detection solutions for our services and products • Prepare and maintain technical documentation and environment topologies • Support the handling of events generated by monitoring • Analyze and optimize environment performance and capacity • Propose and implement improvement solutions for the environments under administration • Monitor environment behavior after changes • Collaborate with development teams on problem resolution and continuous improvement processes.

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering or a related field • Postgraduate degree or MBA in an IT-related area (desirable) • Advanced knowledge in administration, deployment, support and troubleshooting of websites and web solutions running on Microsoft Windows Server with Microsoft IIS (Farms and NLB), Windows Services and Load Balancer solutions • Knowledge of Linux Server operating systems • Experience with SMB (Samba), Apache and Tomcat • Scripting experience in PowerShell or another language for task automation in server and environment administration • Knowledge of mission-critical environments, high-availability implementations and Disaster Recovery • Knowledge of ITIL processes (Incidents, Problems, Changes)

🏖️ Benefits

• Innovation is part of our DNA • People-centered culture with a focus on development • Projects that combine purpose, impact and technology • Welcoming and respectful organizational climate • Support for diversity, inclusion and well-being