Intradiem
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
51 - 200 employees
💰 $35M Debt Financing on 2021-11
Senior Strategic Account Manager
October 28
Intradiem
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
51 - 200 employees
💰 $35M Debt Financing on 2021-11
📋 Description
• Responsible for maximizing Intradiem’s revenue within assigned accounts • Develop strategic account plans • Understand the customer’s vision, priorities and challenges • Manage an annual quota • Lead and manage the customer contract negotiation and renewal process • Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices • Follow the Strategic Account Management Playbook • Develop and foster relationships with key decision makers • Maintain a deep understanding of customers’ technical environments • Participate in regular account reviews with customers • Travel up to 25% • Conduct all business in accordance with Intradiem’s policies and procedures • Perform all other duties as assigned
🎯 Requirements
• Bachelor’s degree required • 8+ years of SaaS account management, renewal, and enterprise sales experience • 5 years minimum of contract negotiation and renewal strategy experience required • Contact center background • Proven track record with developing and maintaining strong customer relationships based on software and service value propositions • Strong technical acumen, with the ability to understand and communicate about customers' technical environments • Experience interfacing with customers, sales, consulting services and executive management • Experience with Salesforce CRM required • Excellent written and oral communication skills, including presentation skills • Customer oriented with proven ability to sell value through a Consultative Selling approach • Ability to be the lead relationship manager • Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off
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