Invenzi
Security • SaaS • Enterprise
Invenzi is a provider of a cloud-native, web-based access control platform that helps organizations automate and centralize physical access management across multiple sites. The solution combines real-time control, integrations with hardware (barriers, readers) and identity technologies (LPR, facial recognition, QR, mobile credentials, fingerprint), reporting and workflow automation to reduce operational costs, improve security and streamline visitor and user management. Invenzi serves enterprise and public-sector customers across airports, ports, energy, healthcare, education, logistics, retail and more, and holds ISO 27001 and ISO 27701 certifications for information security and privacy.
11 - 50 employees
Founded 2019
🔐 Security
☁️ SaaS
🏢 Enterprise
Technical Support Coordinator
Job not on LinkedIn
November 27
🗣️🇧🇷🇵🇹 Portuguese Required
Invenzi
Security • SaaS • Enterprise
Invenzi is a provider of a cloud-native, web-based access control platform that helps organizations automate and centralize physical access management across multiple sites. The solution combines real-time control, integrations with hardware (barriers, readers) and identity technologies (LPR, facial recognition, QR, mobile credentials, fingerprint), reporting and workflow automation to reduce operational costs, improve security and streamline visitor and user management. Invenzi serves enterprise and public-sector customers across airports, ports, energy, healthcare, education, logistics, retail and more, and holds ISO 27001 and ISO 27701 certifications for information security and privacy.
11 - 50 employees
Founded 2019
🔐 Security
☁️ SaaS
🏢 Enterprise
📋 Description
• Lead the Support team (L1, L2), ensuring quality, organization, and professional development. • Provide direct support in creating, maintaining, and governing the department's processes. • Work hands-on with complex technical requests, including software‑to‑hardware integration testing, advanced analysis, and remote diagnostics. • Monitor metrics, SLAs, backlog, and failure trends. • Ensure effective communication with integrators, end customers, and internal teams. • Structure and evolve support workflows, automations, escalation criteria, and technical documentation. • Collaborate with other departments to resolve incidents and drive continuous improvement.
🎯 Requirements
• Previous experience leading technical support teams. • Degree in Software Engineering, Electrical Engineering, Systems, Networking, or related fields. • Experience in technical support/helpdesk. • Knowledge of infrastructure, networking, APIs, integrations, and log analysis. • Hands-on profile with a strong sense of urgency and analytical ability.
🏖️ Benefits
• Medical insurance • Flexible working hours • Career development plan
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