Implementation Manager

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🕒 May 19

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Invert

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🧬 Biotechnology

💰 Venture Round on 2022-03

SaaS • Biotechnology

Invert is a company that specializes in bioprocess data management and analysis. They provide a comprehensive suite of products designed to collect, clean, standardize, and contextualize bioprocess data. Their tools offer powerful features for data integration, analysis, machine learning, and modeling, enabling scientists and researchers to streamline experiments, analyze data more efficiently, replace manual workflows, and generate predictive models. Invert's solutions aid in reducing cycle times and enhancing collaboration by allowing users to generate reports, add interactive plots, and share insights with collaborators. Their technology is versatile, integrating with various hardware and software platforms, ensuring that data is reliable and accessible across multiple sites and for numerous collaborators.

📋 Description

• Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams • Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments • Partner with Engineering on integrations; prototype and oversee delivery where needed • Run UAT, train users, and act as trusted advisor through go-live and beyond • Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion • Run business reviews that tie Invert usage to the customer's process development and manufacturing goals • Be the voice of the customer to Product and Engineering

🎯 Requirements

• 5–7 years in implementation, customer success, or account management at a B2B SaaS company • Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required. • Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure • Track record running multi-stakeholder implementations end-to-end • B.S. in a STEM field

🏖️ Benefits

• Competitive salary, meaningful equity, full benefits • Fully remote, US and European time zones • Frequent team off-sites • Unlimited PTO