Employee Relations Specialist

November 20

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Iron Mountain

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Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Manage and document Tier 3 Employee Relations cases, utilizing a Case Management tool to drive cases to resolution, escalating to internal Legal function or external legal providers as necessary. • Consult with people managers to provide guidance on day-to-day employee issues, and respond to complex inquiries covering disciplinary action, performance management, policy breach, and internal investigations. • Ensure compliance by investigating Ethics Line reports and collaborating with third-party providers on unemployment claim inquiries to uphold organizational standards and regulatory requirements.

🎯 Requirements

• 5+ years of progressive experience in Human Resources (HR) with demonstrated functional knowledge and expertise in Employee Relations. • Strong knowledge of Employee Relations principles, labor laws, and case management best practices, with experience supporting North America. • Proven ability in sound decision-making, root cause analysis, and problem-solving, particularly in high-pressure, fast-paced environments. • Bachelor's degree and fluency in both English and Spanish is mandatory for this role.

🏖️ Benefits

• Competitive compensation aligned with your experience. • Flexible work options /alternative work options to support work-life balance, as this is a remote opportunity. • Opportunities for continuous learning and professional growth within an ever-evolving global organization.