Senior Application Support Engineer

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Own, troubleshoot, and resolve complex technical issues related to Kofax software and proprietary web applications to ensure constant solution availability and high performance. • Partner with GDS Implementation, Engineering, and Infrastructure teams to deliver customer-centric solutions and drive improvements in service operations. • Ensure strict adherence to information security standards and organizational policies, particularly regarding the handling of sensitive customer data. • Develop and improve standard processes and controls to monitor productivity and quality based on industry best practices. • Perform daily maintenance, monitor performance parameters, and provide out-of-hours support on a rotation basis to maintain 24/7 reliability.

🎯 Requirements

• Must be a UK resident (minimum 5 years) eligible to obtain an SC security check. • Strong experience in Application Support or Systems Engineering within large-scale enterprise environments. • Extensive knowledge of Windows Server (2016/2022), SQL Databases (MSSQL/PostgreSQL), Linux (CentOS), IIS, and Active Directory. • Proven ability to deploy and troubleshoot Kofax Batch classes and custom modules; experience with SFTP and storage systems, as CTERA is highly preferred. • Highly desirable experience using AI tools (generative AI or automation platforms) to streamline processes and enhance decision-making. • A Bachelor’s degree (B.A. or B.S.) or 5+ years of equivalent industry experience; Microsoft Certified Professional or ITIL v3/v4 certifications are a plus.

🏖️ Benefits

• Competitive compensation and benefits aligned with senior-level experience. • Flexible work options and a generous number of paid time off/holidays. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional development within a global IT organization.