Senior Global Account Manager

November 7

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Iron Mountain

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Enterprise • SaaS • Security

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

10,000+ employees

Founded 1951

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Develop and implement strategic account plans to grow market share within OEMs • Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process. • Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives • Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution. • Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability. • Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention. • Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings. • Drive new business development by hunting for fresh opportunities • Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs.

🎯 Requirements

• Bachelor’s or University Degree in Business, Engineering, Technology, or equivalent; MBA preferred. • 7+ years’ experience in sales, account management, or related enterprise hardware services, ideally with exposure to OEM environments. • Proven success managing global accounts and building trusted, long-term client relationships. • Strong technical aptitude with the ability to understand and communicate complex IT hardware lifecycle processes and supply chain logistics. • Experience working with enterprise customers in the hardware or IT logistics space is a major advantage. • Exceptional relationship-building skills with a consultative approach to problem-solving and business growth. • Ability to navigate and influence rapidly changing organizations and build consensus quickly. • Strong business acumen, including financial forecasting, quota management, and contract negotiation. • Comfortable working independently and leading a small but growing team.

🏖️ Benefits

• Remote opportunity in Houston, TX or Boston, MA • Competitive compensation and benefits • Paid time off/holidays • Comprehensive health, wellness, and retirement plans • Opportunities for continuous learning and professional growth.