Customer Success Manager, Commercial

🕒 April 3

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Iru

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $100M Series D on 2024-08

Cybersecurity • SaaS • B2B

Iru is an AI-powered security platform that unifies identity, endpoint, and compliance controls into a single SaaS solution. It offers passwordless workforce identity, endpoint management, endpoint detection & response (EDR), vulnerability management, and compliance automation driven by its Iru AI and Context Model to provide continuous evidence collection and adaptive controls. Iru is designed for IT and security teams at organizations seeking to replace fragmented tooling with a single, integrated system to secure users, apps, and devices while improving operational efficiency.

📋 Description

• Manage a high-volume portfolio of commercial customers across EMEA • Drive onboarding, adoption, and retention at scale • Develop repeatable, segment-based success strategies • Deliver training sessions, webinars, and business reviews • Monitor customer health and proactively address risks • Identify expansion opportunities and partner with Sales • Navigate regional differences across EMEA markets and stakeholders • Collaborate cross-functionally to ensure customer success

🎯 Requirements

• 1–3+ years of customer-facing experience in SaaS or a high-growth company • Experience managing a high-volume book of business • Ability to operate across diverse markets and customer needs • Strong communication and organizational skills • Experience with tools like HubSpot, Zendesk, Jira, or similar • Adaptability and a proactive, customer-first mindset

🏖️ Benefits

• Competitive salary • Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents •  HealthShield Cash Plan •  Nursery Salary Sacrifice Scheme • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth