District Service and Parts Manager

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🕒 July 25

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $97.1k - $123.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Isuzu North America

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🏭 Manufacturing

🚘 Automotive

Logistics • Manufacturing • Automotive

Isuzu North America is a subsidiary of Isuzu Motors Limited, focusing on the distribution and marketing of Isuzu vehicles within the North American market. The company is known for its high-quality trucks and commercial vehicles, providing reliable transportation solutions for various industries while maintaining a commitment to customer service and safety.

📋 Description

• Functions as liaison between the dealership, region, and national headquarters, ensuring the highest standard of assistance to dealers, customers, and assigned accounts. • Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives. • Develops marketing strategies with dealers to increase potential parts sales. • Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc. • Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators. • Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc. • Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority. • Supports regional and corporate activities to increase the Isuzu brand. • Performs miscellaneous job-related duties as assigned.

🎯 Requirements

• Bachelor's degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience • Minimum three years' experience working for a domestic manufacturer, import distributor, or new vehicle dealership • Previous experience as an automotive truck technician and/or dealer service and parts operations is desirable • Thorough understanding of on-highway vehicle mechanical and electrical principles • Solid knowledge of automotive/truck terminology and operations • Knowledge of modern diesel and gasoline vehicle systems • Knowledge of dealership fixed operations • Proficient in Microsoft Office applications and with SMART communication technology • Very strong verbal and written communication and presentation skills • Ability to be productive and self-motivated • Ability to work independently while meeting objectives and expected results • Outstanding time management skills and marketing strategies

🏖️ Benefits

• Comprehensive Health Coverage • Medical, dental, vision, and fertility benefits to support you through every stage of life • Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support • Generous Time Off • Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need • Smart Retirement Planning • Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC) • Peace of Mind • Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you • Wellness Program • Access a variety of tools and resources designed to support your physical and mental well-being • Tuition Reimbursement • Pursue continued education with financial support for job-related coursework, degree programs, and professional growth • Exclusive Employee Discounts • Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more