Digital Collections Success Manager

🕒 August 5

🇺🇸 United States – Remote

💵 $73k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ITHAKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

ITHAKA is a nonprofit organization that improves access to knowledge and education worldwide by operating digital libraries and preservation services, conducting research and advising colleges, and developing tools and programs to support teaching, learning, and scholarly communication. Its suite of services includes JSTOR, Portico, and other platforms that deliver scholarly journals, books, images, and primary sources to students, researchers, libraries, and publishers, while also advancing initiatives in open access, college affordability, credit mobility, and preservation of digital collections.

📋 Description

• Serve as the first point of contact and partner for libraries participating in JSTOR Stewardship • Help institutions adopt Stewardship into their workflows and support long-term retention • Build and maintain relationships with practitioners, influencers, and leaders at participating accounts • Lead onboarding, kickoff meetings, and custom training sessions for new institutions • Support trials by leading kickoff calls and checking in with trialing institutions • Develop relationships within the archival and special collections community • Act as the voice of the customer to inform product, marketing, and leadership partners • Serve as the subject matter expert for managed accounts and document key account information • Support special projects as needed • Travel 20–30% for library onsite visits, regional conferences, and occasional ITHAKA office visits

🎯 Requirements

• 3–5 years of experience working in higher education or libraries • Demonstrated expertise in special collections, archives, or digital collections • Highly organized with strong multitasking skills and ability to manage multiple projects • Proactive self-starter able to independently identify tasks and move projects forward • Excellent relationship-building and communication skills • Ability to demonstrate tools and services via webinar and in-person workshops • Ability to work well as a team member and participate in team projects • Strong attention to detail and accuracy • Commitment to ITHAKA’s values of belonging, evidence, speed, teamwork, and trust • Comfortable working with data using tools such as Databricks • Familiarity with Microsoft Office, including intermediate Excel skills • Experience working in a CRM such as Salesforce • Must work and reside in the continental United States • Ability to travel is required, with expected travel of 20–30%

🏖️ Benefits

• Medical, dental, and vision plans • Employer-paid 10% retirement contribution • Paid parental and caregiver leave • 22 days of paid time off • 11 paid holidays • Up to 12 paid sick days • Wellness benefits • Reasonable accommodations during the application or hiring process