Field Service Engineer

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ITW

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🚘 Automotive

🏗️ Construction

Manufacturing • Automotive • Construction

ITW is a global, diversified manufacturing company (Illinois Tool Works Inc. ) that designs and produces engineered industrial products across 80+ divisions and seven business segments. ITW supplies niche, value-added solutions to industrial and commercial customers — including Automotive OEM components, Construction fastening products, Food Equipment, Polymers & Fluids, Test & Measurement and Welding equipment — and operates with a decentralized, entrepreneurial culture. The company operates in roughly 49 countries, employs about 43,000 people, holds tens of thousands of granted and pending patents, and reported about $16 billion in revenue (2025 figure) according to its corporate materials.

📋 Description

• To carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training. • Carry out upgrades and refurbishments on customer site. • Handle on site customer queries in a fair and courteous manner. • Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations. • Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures. • Expected to co-operate by working overtime as and when required. • To be part of the on-call standby rota system as required. • Must be prepared to learn a diverse set of products and continually improve your product knowledge. • Provide technical support via phone and email where required.

🎯 Requirements

• Good Technical Electrical / Electronics skills • Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering • Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing. • PLC programming and knowledge of PC hardware an advantage • Good PC literacy • Good Organisation skills orientated around reliably delivering what is promised • Good methodical approach to problem solving • Full current driving licence • Good communication skills • Good customer service skills • Flexibility will be required to work overtime and stay away overnight occasionally • A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values