Key Account Manager – DACH

🕒 July 13

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Build and Maintain Relationships: Establish and strengthen connections with key stakeholders • Customer Success Planning: Develop a deep understanding of each customer’s business priorities • Proactive Account Management: Monitor customer engagement and proactively address any risks • Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities • Voice of the Customer: Serve as the customer’s advocate, capturing their feedback • Reporting and Forecasting: Maintain accurate records of account activity • Team Collaboration: Engage with product, sales, and support teams

🎯 Requirements

• 5+ years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry • Proven ability to establish strong connections with executive-level stakeholders • Demonstrated experience developing and executing account plans • A passion for delivering exceptional customer experiences • Strong understanding of enterprise technology and software solutions • Proficient in data analysis to identify trends • Excellent verbal and written communication skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development