Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Job not on LinkedIn

🕒 September 18

⚜️ Louisiana, Missouri, +1 more states – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts • Execute the PECS Field Reimbursement Manager strategy • Ensure healthcare providers, patients, and caregivers have the information, tools, and resources needed to start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team • Lead a regionally aligned team of up to 10 direct reports • Develop long- and short-term strategic plans and manage execution of related tactics • Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to use data insights and account-management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships and collaborate with internal and external partners • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • MBA or other related graduate level degree preferred • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • 3+ years of direct people management • Demonstrated leadership capabilities and performance success in prior roles • Valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Experience developing and executing customer-oriented strategies preferred • Ability to effectively collaborate cross-functionally in a matrix environment preferred • Excellent written and verbal communication skills preferred • Strong analytical/problem solving skills preferred • Experience in the Neuroscience therapeutic market preferred • Commitment to learning emerging technologies, such as AI, preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement, preferred • Up to 75% travel

🏖️ Benefits

• Equal Opportunity Employer • Inclusive interview process and disability accommodation support