Key Account Manager

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November 25

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Jobber

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SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Description

• Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, retention, increasing payment processing volume, building relationships with customers and addressing pain points • Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments • Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products • Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience • Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests • Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

🎯 Requirements

• Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred) • Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months • Excellent communication, presentation, and negotiation skills • Strong analytical and problem-solving skills • Ability to work independently and as part of a team • Client-focused consultative mindset • Proficiency with the challenger sales methodology • Familiarity with Jobber's products and services • Experience working with or in the home services industry (Nice To Have)

🏖️ Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • Retirement savings plan matching • Stock options • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family • Clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership • Access to a dedicated talent development program that includes career coaching and opportunities for career development