Client Care Administrative Assistant

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November 25

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Job Duck

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HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. • Participate in daily, weekly, and monthly team meetings. • Negotiate with providers on behalf of clients after training period. • Coordinate timely follow-ups with stakeholders. • Contact providers on behalf of clients to request and review outstanding invoices and verify balances. • Maintain professionalism and empathy in all client and provider interactions. • Accurately document all findings and interactions in the CRM system. • Communicate with multiple providers and consolidate inquiries for efficiency. • Confirm insurance coverage applicability for clients.

🎯 Requirements

• Minimum of 1 year of experience with a client-facing role or customer service. • Bilingual proficiency (English and Spanish). • Strong attention to detail and organizational skills. • Excellent verbal and written communication. • Emotional maturity and ability to handle sensitive information. • Empathetic and professional demeanor. • Ability to work independently and as part of a team. • Comfortable with CRM systems and VoIP tools.

🏖️ Benefits

• Competitive salary. • Paid Time Off and holiday pay (where applicable). • Annual Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.