Distributor Relationship Manager

🕒 August 21

🏢🏡 Dallas – Hybrid

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 36%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 86 days.
• No salary listed.

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Johnstone Supply

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1953

🤝 B2B

🏭 Manufacturing

B2B • Manufacturing

Johnstone Supply is a distributor and supplier serving HVACR (heating, ventilation, air conditioning and refrigeration) contractors and professionals. The company provides a wide catalog of HVACR equipment, parts, tools, controls, refrigeration components, hydronics & plumbing equipment, motors, electrical supplies, installation & maintenance supplies, test instruments, training (Johnstone University), e-commerce, store locator and account management for contractors. Johnstone Supply operates local branches/stores where contractors identify a store to see local pricing and availability and place orders.

📋 Description

• Build and maintain long-term trusted-advisor relationships with Distributors • Promote adoption of tools, programs, and initiatives and improve Distributor satisfaction scores • Become the JST expert on assigned Distributors and develop tailored strategies to increase market penetration and revenue growth • Visit Distributors and communicate regularly, providing visit summaries, documenting action items, and ensuring timely follow-up • Share Distributor success stories for organizational learning, awards, and publications • Review Distributor strategic planning, including market expansion, product diversification, and acquisition opportunities • Facilitate quarterly Distributor Cohort groups to exchange ideas, address challenges, and explore growth strategies • Advocate for Distributors internally and align field operations with corporate strategy • Collaborate with internal stakeholders to prioritize products, services, and resources • Identify and cultivate new Distributor opportunities through networking and market awareness • Serve as onboarding liaison, ensuring smooth transitions and timely execution of deliverables • Maintain knowledge of the Distribution Agreement, franchise requirements, and JS Manuals • Address non-compliance issues and collaborate on cooperative solutions

🎯 Requirements

• Bachelor’s degree (B.S./B.A.) from a 4-year college or university preferred • At least 10 years of experience in distributor relations, vendor management, business development, trade marketing, or a related field; or equivalent combination of education and experience • Strong business acumen, including interpreting financial statements, assessing profitability, and identifying revenue growth opportunities • Ability to perform market analysis, benchmarking, and use data insights to inform Distributor strategy and performance improvement • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) • Familiarity with CRM, ERP, and business intelligence tools • Understanding of distribution channel economics, franchise models, and wholesale operations • Knowledge of compliance requirements related to franchise agreements, business operations, and Distributor governance • Ability to synthesize complex data sets into actionable recommendations • Project management, problem-solving, and organizational skills • Ability to design, implement, and manage relationship management frameworks • Ability to conduct operational assessments and implement targeted improvement initiatives • Experience facilitating strategic planning sessions, business reviews, and cross-functional collaboration forums • Ability to interpret and apply Distribution Agreement provisions • Ability to facilitate communication with Distributor Partners, employees, and upper-level management • Ability to listen to others and demonstrate tact and diplomacy • Ability to travel 50% • Ability to lift up to 10 pounds occasionally

🏖️ Benefits

• Competitive Paid Time Off (PTO) • Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting • Holiday pay – 7.5 holidays per year • Paid Parental Bonding Time • Employer subsidized medical, dental, and vision plans • Employer paid life insurance and short-term disability • Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance • 24/7 Access to virtual care/telehealth options • Health Savings Account (HSA) with employer contribution • Flexible spending accounts (FSA) • Wellbeing program with opportunity to earn reduced medical costs • Employee Assistance Program (EAP) for you, and your family • Tuition reimbursement • Employee referral bonus program • Employee service milestone recognition program

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